Privacy Policy

Effective Date: 01 May 2025

Deep ("we," "our," or "us") is committed to protecting the privacy of our users, especially children. This Privacy Policy describes how we collect, use, and protect your information when you use our educational game and related website ("Services"). We comply with all applicable privacy laws, including the EU General Data Protection Regulation (GDPR) and the U.S. Children’s Online Privacy Protection Act (COPPA).

1. Who We Are Deep is a Netherlands-based educational technology company focused on developing high-quality, child-centered digital learning experiences. You can contact us at: hello@deep.ist or our registered address: Bisonstraat 44, Nijmegen 6531PW, Netherlands.

2. Information We Collect We limit data collection to what is necessary to provide a safe, personalized, and educational experience. We do not collect more information than is needed to operate our Services effectively.

Information we may collect includes:

Account Information (with parental consent): Child’s username or avatar, parent’s email address.
Gameplay Data: Simulation interactions, activity progress, custom creations, in-game questions asked.
Technical Data: IP address, browser type, device type, general location (region), error logs.
Cookies and Analytics: We use essential cookies and privacy-friendly analytics to understand how the game is used. No tracking for advertising.

We do not collect:

Real names of children
Exact location data
Personal identifiers like phone numbers or physical addresses

3. How We Use the Information We use collected data to:

Operate and improve the game experience
Provide personalized, age-appropriate learning content
Respond to user inquiries and technical support requests
Ensure system security and stability

We do not use personal data for targeted advertising. We do not sell or rent user data.

4. Use of AI Our game uses artificial intelligence (AI) to power interactive learning features such as:

Responding to children's questions
Generating custom simulations or activities
Supporting child-led inquiry through dialogue

AI interactions are:

Processed securely on servers we control or through GDPR-compliant providers
Not used to train third-party models
Not visible to or shared with external parties

5. Data Sharing We only share data with:

Essential service providers (e.g., cloud storage, game analytics, AI processing) under strict data protection agreements
Parents or guardians, upon verified request

We do not share children’s data with advertisers or unrelated third parties.

6. Parental Rights and Controls Parents or legal guardians may:

Review the information collected about their child
Request deletion of their child's data
Withdraw consent at any time

To exercise these rights, please contact us at: hello@deep.ist. We will respond within a reasonable time.

7. Data Retention We retain children’s data only as long as necessary to provide the Services or as required by law. Inactive accounts and associated data are deleted or anonymized after 12 months of inactivity.

8. Security Measures We use industry-standard encryption, secure servers, and access controls to protect your data. Despite our efforts, no system can be 100% secure. We encourage parents to talk to their children about online safety.

9. International Data Transfers If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

10. Updates to This Policy We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the game or by email (if we have your contact information). The latest version will always be available on our website.

11. Contact Us If you have questions about this policy or how your data is handled, please contact:

Deep

hello@deep.ist

Bisonstraat 44

6531PW Nijmegen

Netherlands